Return & Exchange Policy
At Reetira, we take pride in delivering high-quality products to our customers. However, if you are not entirely satisfied with your purchase, our hassle-free return and exchange policy is here to assist you. Please read the following guidelines carefully to ensure a smooth experience.
Eligibility for Return & Exchnage
1. Return/Exchange Period: All return or exchange requests must be made within 7 days of receiving your order.
2. Product Condition: Items must be unused, unwashed, and undamaged. All original tags, labels, and packaging must be intact.
3. Non-Returnable Items: Products marked as Final Sale, customized items, intimate wear, or gift cards are not eligible for return or exchange.
4. Defective/Damaged Products: If you receive a defective, damaged, or incorrect item, you must notify us within 48 hours of delivery by sending an email with clear photos of the product and packaging.
How to initiate Return & Exchange
1. Contact Us: Reach out to our Customer Support team at support@reetira.com or call us at +91-XXXXXXXXXX.
[* Provide your order number, a brief explanation of the issue, and photos (if applicable)].
2. Approval Process: Once your request is reviewed and approved, you will receive an email with the next steps, including the return address.
3. Shipping the Product: Pack the product securely in its original packaging to prevent any damage during transit. ( Use a reliable courier service and share the tracking details with us.)
Returns & Exchange Process
1. Inspection: Once we receive the returned item, it will be inspected by our quality control team.
(Note: Products that fail to meet our return conditions will not be accepted and will be shipped back to you at your expense.)
2. Refunds: Approved refunds will be processed within 7-10 business days. Refunds will be credited to the original payment method or as store credit, based on your preference.
(Note: Shipping charges and COD fees (if any) are non-refundable.)
3. Exchanges: If you’ve requested an exchange, the new item will be shipped after the returned product passes our inspection.
(Note: In case the desired product is out of stock, we will issue a refund or store credit.)
Terms & Conditions
1. Shipping Costs: The customer is responsible for return shipping costs unless the product received was defective or incorrect.
(*For exchanges, shipping charges for the new item may apply.)
2. Rejected Returns: Returns that fail to meet our guidelines will not be processed. Those items will be sent back to you, and additional shipping charges will apply.
3. Multiple Returns: To ensure fairness, we reserve the right to refuse returns for customers showing an excessive return pattern.
4. Processing Delays: Delays in processing may occur during high-demand periods. We appreciate your patience.
FAQ’s
1. What if I receive a damaged product?
Please email us within 48 hours of delivery with clear photos of the damaged product and its packaging. We will process a replacement or refund promptly.
2. Can I return items purchased on sale?
Sale items are not eligible for return or exchange unless they are defective or damaged upon delivery.
3. How will I get my refund?
Refunds will be credited to your original payment method within 7-10 business days of approval.
4. Who pays for the return shipping?
Customers must bear return shipping costs unless the product is defective or incorrect.
Contact us
Email: support@reetira.com
Phone: +91-XXXXXXXXXX
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM
We’re here to help! If you have any questions about your return or exchange, feel free to contact us.!